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- Blog - May 19, 2014

Can You Hear Me Now?


I think we all probably remember the infamous Verizon “can you hear me now” commercials. This is certainly not the type of question you want to find yourself asking your customers. With some newer and cheaper alternatives available, businesses are increasingly beginning to ask themselves what type of communication system they should have in place in order to suit their communication needs and be the most cost-effective. So, I thought I would address some of the pros and cons of traditional vs newer, alternative systems.

A couple of alternatives to the more expensive yet more dependable traditional business phone systems are VoIP and mobile phones which rely on either a strong internet connection or cell signal. At first glance, the cost savings that can be achieved by adopting either of these two alternatives can be very enticing, especially for small businesses. However, before you make the decision to change your business phone system over the one of these solutions, it is important to do your due diligence and weigh the pros and cons for your business communication needs. Here are four factors to consider when deciding on the best business phone system platform for your business: cost, voice quality, security and emerging technology.

Cost of VoIP plans are much lower than traditional landline costs, and can potentially cut your monthly phone bill in half. Using cell phones exclusively can also lower your monthly costs, especially if you incorporate a BYOD policy. However, cell phones costs include monthly data and call charges, and overage charges can get quite expensive depending on your call and data plan and your usage volume. Plus, you will need insurance for instances where the phones are damaged or lost, which is quite common.

Voice quality and clarity is still much better on a landline. While it is true that VoIP and cell technology has improved a lot over the years, the quality and reliability is not even close to the sound quality and reliability of a traditional business phone system. With VoIP, it is common to experience choppy sound, background noise and dropped calls. Plus, when your internet is down so is your phone system. As for cell phones, well, the title above pretty much says it all. You’re bound by the quality of cell signal and this can be particularly burdensome when traveling. Calls are constantly getting dropped or broken up and distorted when going through areas with spotty or no cell coverage, and batteries die fairly quickly.

Security issues are a great concern when it comes to VoIP and cell phones. With VoIP, if someone hacks your internet, they have also hacked your phone systems and can actually use your VoIP system to make calls, driving up your usage costs. Also, they can run malicious software that ties up all of your lines, crippling your business phone system. With cell phones, the greatest security threat is obviously losing your phone or having it stolen, giving access to potentially confidential and sensitive information. Fortunately, neither of these concerns are present with a traditional business phone system.

Emerging technology constantly improves business phone systems and the way businesses communicate. Great strides have been made to close the quality and security gap that exists between VoIP and cell phones, and traditional business phone systems. The fact is, more and more businesses are adopting a VoIP system over any alternative because of the cost savings. One day, the technology may catch up to or even surpass that of traditional business phone systems. Keep in mind that traditional business phone system technology is also constantly emerging and great strides have been made with unified communications and IP software. Prices are also coming down in order to better compete with the cheaper alternatives such as VoIP.


DBSI Reports Rapid Growth and Announces Brand Relaunch

DBSI reported record growth in 2013, increasing revenue by more than 50 percent from 2012, and has relaunched its brand and unveiled a new website

Fairfield, NJ – April 9, 2014 DBSI, a leading business communication solutions provider, today announced they achieved their largest ever year on year growth in 2013, increasing their revenue by more than 50 percent from 2012. In addition, DBSI has updated their brand information and launched a new website to create a better user experience and more effectively communicate their products, solutions and capabilities.

DBSI’s expertise in providing tailored business communication solutions, along with their commitment to excellence and complete customer satisfaction is the driving force behind their rapid growth and expansion, and has them on track to achieve another record breaking year.

“Last year was a very exciting and busy year for us,” said Jason Hines, Founder and CEO of DBSI. “We had just come off our most successful year to date and wanted to keep the momentum going so we made a few additions to our staff and relocated to a new and bigger office space in Fairfield, NJ. One of the additions we made was bringing on our new VP of Marketing and Communications, Justin Albaum, who was instrumental in developing our new brand identity and the design of our new website.”

The launch of DBSI’s new brand identity and website comes right on the heels of their most successful year to date. “The new website and brand messaging embodies DBSI’s proven track record and continued commitment to providing the best quality business communication products and solutions, said Justin Albaum, VP of Marketing and Communications at DBSI. “It is a pleasure to be part of a team that is truly committed to excellence and delivering nothing short of complete customer satisfaction.”

- News - March 24, 2014 -

Jason Hines, founder and CEO of DBSI, discusses leasing vs buying technology equipment with Dell's Tech Page One:

Small business’s IT challenge: buy or lease?

March 24, 2014 - By Ritika Puri - Tech Page One

The pros and cons of both, plus a third option: lease to buy

In the short term, at least, businesses can save money and remain cash-flow positive by leasing technology equipment. But if the current technology fits your long-term needs — and you want more control over your IT system — buying might be the better choice. And then there’s a third option: leasing to buy.

“If you have very little working capital and cash flow is unpredictable…then almost certainly leasing is the way to go,” says Jason Hines, founder and CEO at DBSI, a company that specializes in telecommunications sales and installations.

Leasing does have several advantages. For one thing, it can help business owners stay flexible in changing business environments.

“Having lines of credit and working capital tied up could be the difference between staying afloat or not,” explains Hines.

Planning technology needs

But over the long run, leasing can be more expensive. Small businesses need to figure out whether leasing equipment is worth the added expense.

“Companies that are looking for a long-term investment and have the financial capital to spend on technology will benefit from buying outright,” says Hines.

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Contact Info

For information about DBSI and our voice, data and video solutions, please contact us at:
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  165 Passaic Ave., Suite 103, Fairfield, NJ 07004